Complaints Handling Process
At Traralgon Toyota we acknowledge that, unfortunately, things don’t always go to plan. If you are disappointed with an experience that you have had at Traralgon Toyota or a product that you have purchased from us, please contact us. We’d love to assist you with the resolution of your concerns and to learn from your experience to ensure that the same thing doesn’t happen again.
Response time, investigation and review
Acknowledge receipt of your complaint within 48 business hours and advise of an indicative time frame for a response.
Gather information and investigate all circumstances relevant to your complaint.
We may contact you or other relevant parties such as Toyota Australia to seek any required information or material to progress.
We will advise you, or your authorised representative, the outcome of our investigation, guidance and any next steps if required.
Do you have any questions or feedback?
• Contact our Customer Relationship Manager on (03) 5175 7777.
• Send an email addressed to the Customer Relationship Manager, at tellus@traralgonautomotivegroup.com.au
• Use the form below.